Terms of Service

Privacy Policy

We will never share or sell your personal or company information, period. Customer email, phone number, and other provided contact information may be used internally by Vinyl ink staff to communicate about your order, products, or services we provide. We do not spam, but we may send follow-up correspondence such as quality-assurance emails, care instructions, product bulletins, or warranty-related information for items you purchased.

Customers may opt out of future correspondence; however, doing so may prevent us from sending important updates related to your service or product. Customers may also opt in to receive promotions or special offers. An unsubscribe link will appear at the bottom of our emails, or you may request removal by contacting remove@vinyl.ink or mailing: 4835 Davenport Place, Fremont, CA 94538. Please allow 2–5 days for processing.

Our Use & Branding

Vinyl ink may use images of customer products in promotional materials, including our website and advertisements. We may install a branded license plate frame on vehicles that do not already have one, or replace dealer frames with a Vinyl ink frame unless declined by the customer prior to completion. We do not replace frames on rented, leased, transit, or government vehicles.

Our Care Guarantee

We treat every vehicle with care while it is on our premises. Upon drop-off, we document mileage, confirm the VIN, conduct a walk-around inspection, and record a high-definition 360° video for quality and accountability. This footage is retained for two weeks after installation.

Our installers are factory trained and certified to perform installations according to manufacturer specifications. All staff receive regular training in tool safety and proper procedures to ensure quality. We are fully insured and guarantee protection against incidental damage caused by our staff while working on or moving your vehicle within our property.

Paint Issues

Automotive films are designed for use on factory paint and can typically be removed without damage. However, vehicles with aftermarket paint, compromised clear coat, or paint older than five years may experience issues during installation or removal. While we take every precaution, we cannot guarantee the condition of non-OEM paint or paint already showing signs of failure.

No installation warranty is provided for issues stemming from existing paint defects or manufacturer paint failure.

Completion Delays

Completion times are estimates and may be affected by unforeseen circumstances. Delays may range from hours to days depending on the situation. Guaranteed turnaround times are provided only when explicitly stated in writing before your appointment. Otherwise, all timelines are estimates, and we will make every effort to return your vehicle promptly.

Vehicle/Personal Belongings, Storage

Due to space limitations, your vehicle may be parked outside during its stay. Customers are responsible for maintaining appropriate insurance coverage to protect against weather or external conditions.

Vinyl ink is not responsible for personal belongings left in vehicles. Please remove all valuables before drop-off.

We're the experts

We install wraps using industry best practices, professional judgment, and experience. During installation, our installers may make necessary last minute adjustments or use patches, overlays, or seams to achieve the best result.

Very minor defects

Vehicle wraps use large adhesive-backed materials, and minor imperfections are sometimes unavoidable. These may include tiny dust particles, micro-bubbles, small creases, adhesive lines, or minor misalignments caused by body contours. We do not permit major flaws, and we routinely redo panels before customers ever see them.

If you require absolute perfection with no tolerance for minor industry-standard variances, you may need an elevated installation tier.

Horizontal durability

Manufacturer durability varies by product. Horizontal surfaces (hoods, roofs, etc.) typically have a shorter lifespan of 1–3 years depending on the material. Perforated window graphics generally last around one year. After these timeframes, removal or replacement is recommended.

What you're getting

If it is not listed on the work order or shown on the approved print proof, it is not included. Additional coverage or services should not be assumed. All pricing is quoted as a package unless otherwise specified.

Timeline

All completion times begin after artwork approval. A “one business day” estimate means a vehicle dropped off Friday at 10am will be ready Monday at 10am.

Timelines are still estimates and may change due to unexpected factors. Please plan accordingly when scheduling.

Artwork, Designs, Files & Intellectual Property

All original artwork belongs to its respective creator. Vinyl ink does not sell, transfer, or assume ownership of customer-provided artwork. Customers must maintain their own copies of original files.

Vinyl ink will not release any artwork — including customer-provided logos or assets — without an explicit artwork purchase.

Design and setup services are discounted for in-house use only and do not include rights for transfer, reproduction, or external use. Any design work, modifications, or recreated files remain the property of Vinyl ink unless specifically purchased. Payment for design time is not considered a file purchase.

Reproduction or copying of Vinyl ink-generated artwork without written consent is prohibited.

Customers are responsible for accuracy of content, colors, measurements, and bleed on supplied or “print-ready” files. Vinyl ink is not liable for print issues caused by low-resolution or poor-quality artwork.

Vinyl ink attempts to keep file backups for up to 10 years but cannot guarantee storage or safekeeping. Customers must retain their own files.

Customer-Provided Materials

When customer-provided materials are used, Vinyl ink cannot guarantee installation quality or provide any product warranties. We are not responsible for defects, inaccuracies, or damage caused by or to customer-provided items.

Wholesale clients must supply any necessary reprints at no additional cost for up to 20% of the labor value on our invoice. Additional reprints beyond this limit may be billed to Vinyl ink at a rate not exceeding $3/sq ft.

It is the customer’s sole responsibility to retain copies of all original art files which were submit or created by Vinyl ink.

Money

There are no refunds for special-order items or completed work. Full payment is due upon completion unless otherwise agreed in writing. We may withhold property until all payments are made.

Customers are responsible for returned-payment fees and interest. Final payment signifies acceptance and satisfaction of the completed product.

Chargebacks are considered invalid until Vinyl ink has been given reasonable opportunity to address the customer’s concerns.

Invoices with no communication or customer action for over one year may be closed and absorbed by the company.

Appointments, Installation & Cancellation

Vehicles must be washed 24 hours to 4 days before the appointment. Excessively dirty vehicles may incur cleaning fees or delays. Weather-related issues are understood, but vehicles should still arrive in reasonable condition. We perform a 3-step waterless cleaning process onsite.

Cleaning Fees:• Small/Medium vehicles: $115
• Large/Oversized vehicles: $175
• Extremely dirty vehicles: +$90

Your appointment reserves garage space and installer time. Late drop-offs or cancellations with less than two weeks’ notice may incur a fee of $160 per scheduled appointment day, plus the cost of any materials already produced.

Late drop-off may cause scheduling conflicts and delay completion.

Warranties

Vinyl ink provides a one-year installation guarantee unless the film manufacturer specifies otherwise. Most products are sold as-is with manufacturer warranties applying to the material itself.

The installation warranty covers failures directly related to installation technique. It does not cover:
• defect or failure of the material
• substrate failure (paint, clear coat, etc.)
• damage caused by the customer
• product used outside intended conditions

Customer expectations beyond industry standards are not guaranteed. We often assist customers beyond warranty timelines at our discretion.

Manufacturer warranties typically do not cover removal or reinstallation labor; these charges are billed separately.

Claims

Vinyl ink will repair or replace products manufactured in-house at our expense when an installation-related warranty claim is approved. Customers must allow Vinyl ink reasonable time to remedy issues.

Manufacturer warranty claims must be filed directly with the manufacturer and typically do not cover additional shop labor, removal, or reinstallation. Vinyl ink is not obligated to cover these costs but will assist when possible.

Failure to return the product or vehicle within 10 days of discovering an issue may forfeit warranty protections.

Vinyl ink is not responsible for incidental costs such as loss of business, rental vehicles, travel, or transportation.

Acceptance

Once graphics are printed and your vehicle is dropped off, changes cannot be made. Approved print proofs are final. Customers are responsible for reviewing all text, spelling, colors, and layout prior to approval.

Accepting the completed job confirms satisfaction. Any quality concerns or damage must be reported within 3 business days of pickup. After this period, issues may be treated as warranty claims if applicable.

Thank You

We appreciate your business and look forward to providing excellent service.